ShepHyken

JANUARY 25, 2021

5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. Hospitality Net) In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. That’s a basic goal of a good program.

Customer Service 154

Customer Service Guest Experience Loyalty Programs Hospitality 154

ShepHyken

SEPTEMBER 4, 2023

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. Magazine) Customer retention is a crucial aspect of any successful business.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

OCTOBER 3, 2016

Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline. The heart is now more prominent in the branding. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level.

Airlines 123

Airlines Customer Service Infographics Customer Retention 123