ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Nurturing customer confidence is an important part of your retention strategy.

Loyalty Programs 69

Loyalty Programs Customer Service Self Service e-support 69

Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication.

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

SmartKarrot

JULY 27, 2022

A healthy relationship with the customers – is the success mantra for B2B SaaS businesses. Along with a customer-centric approach, businesses should invest in customer engagement activities to build healthy customer relationships. This is where customer engagement managers enter the scene. .

Customer Engagement 10

Customer Engagement Engagement CEM Management 10

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. Types of chatbots in customer service.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Grade.us

JANUARY 7, 2020

What about Yelp’s impact on brands? Because the customers who use Yelp are highly engaged. Yelp has a variety of tools, resources and programs brands can use to achieve broad business goals. Customers check-in for a variety of reasons, including deal redemption, social proof or showing support.

Advertising 51

Advertising How To Hotels Social Media 51

Grade.us

JANUARY 12, 2021

What about Yelp’s impact on brands? Because the customers who use Yelp are highly engaged. Yelp has a variety of tools, resources and programs brands can use to achieve broad business goals. Customers check-in for a variety of reasons, including deal redemption, social proof or showing support.

Advertising 35

Advertising How To Social Media Connections 35