CX Centric

MAY 25, 2021

This has changed the demand for tourism and hotels significantly. With this challenge, we will explore: How can hospitality companies convey hygiene and restore confidence in safe travel? How might companies like Marriott prioritize where investments should be made to drive guest engagement? Most branded hotels (e.g.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Kustomer

JUNE 9, 2021

Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. The tourism and hospitality company has been able to create a loyal fan base.

Tourism 96

Tourism eBook Exceptional Customer Service Guest Experience 96

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52