ShepHyken

OCTOBER 25, 2019

This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. This is multiplied in a contact center as often the customer experience is the main focus.

Call Center 76

Call Center Leadership Contact Center e-support 76

RapportBoost

NOVEMBER 5, 2018

is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. We are going to talk about training, how to train your chat agents to drive profitability, and how to implement change the contact center. Tony is currently the CEO of RapportBoost AI and RapportBoost.AI

Contact Center 40

Contact Center Video Sales Training 40

AWS Machine Learning

DECEMBER 21, 2023

Great customer experience provides a competitive edge and helps create brand differentiation. Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding.

Contact Center 93

Contact Center Call Center e-support Knowledge Base 93