Brand Values Customer Service Customer Service Representative eBook 
Beyond Philosophy
JUNE 2, 2016
Another point raised at the SXSW talk was the importance of empowering employees to do what’s necessary to make customers happy. We’ve all dealt with a customer service representative who shrugged and said “I’m sorry, sir, but there’s nothing I can do about it.” Is Your Customer Experience Accidental.
Stella Connect
SEPTEMBER 22, 2017
How to Achieve Excellence in Travel Customer Service in 2018. At the same time, travel customer service will be tested like never before. Nevertheless, they expect the same hassle-free, high-touch service they receive from industries they deal with daily. The experience economy is booming. Optimize your QA program.
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