CSM Magazine

FEBRUARY 7, 2023

It also uncovered that 3 in 5 consumers would switch brands due to negative contact centre experiences. That’s why it’s never been more important to focus on strengthening brand guardianship to improve customer satisfaction. This is the best way to influence brand perception, win sales, and build longer-term loyalty.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

ProProfs Chat

SEPTEMBER 9, 2020

Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Help Customers Upgrade Services With One Time Fees. Simplify the common purchase barriers your customers may come across with exclusive and frictionless services by charging a one-time fee charge just like Amazon.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. Businesses can conduct polls to understand customer opinions, generate excitement, and interact with their followers. Posting the products with a linked coupon code can generate tremendous traffic for your sales campaigns.

Social Media 107

Social Media Video Guidelines Feedback 107

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40