CSM Magazine

FEBRUARY 7, 2023

Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. It also uncovered that 3 in 5 consumers would switch brands due to negative contact centre experiences. Inspire and motivate team members through gamification.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

BirdEye

MARCH 29, 2024

Customers are more likely to interact with your Stories if they have an engaging element like a “New post” or “Just dropped” sticker. When you add gamification to it, you have one of the best Instagram story ideas – Polls. You can also use this feature to conduct informal customer surveys on Instagram.

Social Media 107

Social Media Video Guidelines Feedback 107

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ProProfs Chat

SEPTEMBER 9, 2020

Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Help Customers Upgrade Services With One Time Fees. Simplify the common purchase barriers your customers may come across with exclusive and frictionless services by charging a one-time fee charge just like Amazon.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make customer service training an ongoing effort.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Better to schedule group training sessions instead (see below for more on customer service training tips). In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Better to schedule group training sessions instead (see below for more on customer service training tips). In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Have a specific purpose for each customer service coaching session.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40