Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. Measure the success of your social posts and gather insights about the demographics and interests of your followers. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

FEBRUARY 23, 2024

It can be written and verbal communication, spanning various channels and formats. You can only have stellar customer communication through streamlined and effective business communication. You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

DECEMBER 5, 2023

Manage online reputation with Birdeye Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Get started for free WATCH DEMO Measuring the success of your business reputation management efforts Knowing if your online business reputation management strategies are working is key.

Brands 108

Brands Management Social Media Analytics 108

BirdEye

DECEMBER 5, 2023

Manage online reputation with Birdeye Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Get started for free WATCH DEMO Measuring the success of your business reputation management efforts Knowing if your online business reputation management strategies are working is key.

Brands 62

Brands Management Social Media Analytics 62