Comm100

SEPTEMBER 5, 2014

Here are nine tips on how to offer the most effective customer service on social media. These tips will keep you from wasting time and ensure that your customers are getting their questions answered in a timely manner. What if we knew the customer service representative because of video the company shared?

Social Media 113

Social Media Tips Customer Service Customer Service Representative 113

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. The app even tells customers the songs playing in-store and lets them save the music to a playlist on Spotify.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

SurveySparrow

MARCH 12, 2019

The next day you get a call from their customer service representative asking you about the issue you faced. Here is how closing the feedback loop increases your brand value: 1. Increases brand loyalty. Within the next two days, your issue is resolved. Deliver leads to salespeople in real-time.

System 75

System Feedback Survey Touchpoint 75