Brand Values Culture Customer Experience Customer Service Training 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.
ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. That’s why the online retailer now converses with its customers most frequently through text messages. Or are they?
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Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. So they are professionals.
Pretium Solutions
APRIL 12, 2012
Any customer experience may be so typical that sometimes you don’t even notice it anymore. Is it just my age (okay, over 50), or do most young customer-facing employees seem to have absolutely no purpose as they wander aimlessly through each customer encounter? Each customer interaction is the same.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Pretium Solutions
APRIL 12, 2012
define your brand vision , what you and your products and services stand for, and. And the excellent customer experience you want will be the natural and inevitable result. And the excellent customer experience you want will be the natural and inevitable result. Each customer interaction is the same.
Pretium Solutions
APRIL 12, 2012
define your brand vision , what you and your products and services stand for, and. And the excellent customer experience you want will be the natural and inevitable result. And the excellent customer experience you want will be the natural and inevitable result. Each customer interaction is the same.
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