CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. You can read the full case study here.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Measure Customer Value article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

SmartKarrot

FEBRUARY 2, 2021

Adding 24×7 available chatbots render the customer immediate assistance and help in augmenting the brand value too. Just in case, the chatbot cannot resolve the customer’s concern in one go, it deflects the issue to a human agent. This Acquire case study will serve the purpose. Do not believe it?

Customer Experience 8

Customer Experience Effort Score Chatbots Wait Times 8

Russel Lolacher

JUNE 15, 2021

Much of that advice is a mix of score keeping; being more human and less of a dick; building relationships that matter; solving customer problems; leading with empathy; etc. There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

ProProfs Chat

JUNE 22, 2018

And there is plenty of evidence that “ happy employees create happy customers who create happy investors. Decades of research confirm customer loyalty comes from high customer satisfaction , which correlates strongly with high levels of employee engagement. Cecilia Hugony. Director at Fravega SACIEI. Christopher Brooks.

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

Stella Connect

APRIL 17, 2018

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40