InMoment XI

FEBRUARY 7, 2024

Utilizing AI, this system organizes and deciphers the collected data, and makes sense of it thereafter. Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Customer Bliss

DECEMBER 8, 2017

The following post is an excerpt from my book: Chief Customer Officer 2.0. Below, I share a “My Rock, My Story” snippet – which is one of many featured throughout the book. Aisling: We have built out both the guest and host journeys and are driving how we build customer listening aligned to the stages of those journeys.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

delighted

JANUARY 28, 2020

When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. If you send your NPS survey too early, your customers may not have a full story to tell. If you survey too late, you could lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time.

NPS 44

NPS Survey Ecommerce Hotels 44

ReviewTrackers

MAY 15, 2017

High-quality photos aid travelers looking to make a booking decision while browsing properties online. In fact, according to TripAdvisor research , hotels with at least one photo receive 225 percent more booking inquiries than those with zero photos. 3: Be where your guests are.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

delighted

MAY 10, 2017

Survey too late, and you lose the raw emotion felt during the experience, as well as those critical details that tend to fade away over time. The key to running a successful NPS program is your ability to maximize the number of people who provide feedback, as well as the completeness of that feedback.

NPS 41

NPS Survey e-support Hotels 41