Books Chatbots Contact Center Customer Service Representative 
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.
CSM Magazine
MARCH 31, 2022
What is the difference between a voicebot and a chatbot? At first glance, voicebots and chatbots may seem to be very similar. However, there is a key difference between these two types of bots. Voicebots are designed to respond to spoken requests, while chatbots typically communicate via written text. Train new agents.
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ViiBE Blog
JANUARY 19, 2022
While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now 2. 5 Remote work challenges 2.1. can pitch in.
Stella Connect
SEPTEMBER 22, 2017
Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. When the contact center is overwhelmed by high call volumes during the Q1 busy season, your customers will feel the pain.
ProProfs Chat
MARCH 30, 2018
Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. Mike Aoki Hire the right people: – Automation (AI Chatbots, web self-serve, etc.)
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