ViiBE Blog

AUGUST 11, 2021

ViiBE Blog. The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NICE inContact

AUGUST 11, 2016

Mitchell has utilized inContact’s cloud solutions for over six years helping them achieve their goal to create seamless customer experiences. By having an integration between inContact and Salesforce , their Customer Relationship Management (CRM) solution, Mitchell’s service teams know the customer immediately.

Customer Satisfaction 128

Customer Satisfaction Contact Center Software CRM Contact Center 128

NobelBiz

FEBRUARY 27, 2024

Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services. It provides insight into the overall customer relationship and satisfaction. This feedback can highlight specific areas where agents excel or need improvement.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Kustomer

JUNE 27, 2022

Complete Guide: What Is Personalized Customer Service. What Are the Key Support Channels of Customer Service? This also meant that businesses could now start filing and managing customer information in a digital format. The Importance of Compassionate Customer Service and Truly Human CX.

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. A productive outbound lead generation campaign involves gathering and analyzing data about potential customers, understanding their needs, and tailoring the approach accordingly.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NICE inContact

OCTOBER 15, 2019

One powerful way is to integrate your customer relationship management (CRM) system and your contact center software. Your contact center softwareacts as your single source for customer interaction data across all your channels.

Contact Center 24

Contact Center CRM Contact Center Software Self Service 24

NobelBiz

APRIL 5, 2021

An ACD or Automatic Call Distribution System is an essential part of an overall contact center software solution as it connects incoming calls to specific agents who are skilled in specific skill sets. ACDs are critical in the contact centers, as they assist in meeting the goals and objectives of your business.

System 52

System Contact Center Call Center Contact Center Software 52