B2C Customer Service Customer Service Representative Exceptional Customer Service 
Innovative CX
JANUARY 23, 2023
How customer service can help build relationships one customer at a time. Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers. It doesn’t matter…B2C or B2B.
Talkdesk
JULY 11, 2016
Customer service representatives are an important element of that voice. They’re the voice that speaks directly with existing and potential customers. The voice that can convince website visitors to convert into paying customers. Put Yourself in the Customer’s Shoes. Everyone has their own voice.
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