ChurnZero

JANUARY 5, 2022

Several factors drive CS, including onboarding and training, customer fit, product usage, and return on investment. Customer Success teams use the data gained from customers’ interactions with the product, both positive and negative, to suggest product changes that can further improve outcomes.

Customer Success 98

Customer Success Customer Experience Net Promoter Score Return on Investment 98

Wootric CX Blog

OCTOBER 7, 2020

Wootric also outperforms the category on all satisfaction measures including ease of use. Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric is ranked #1 in ROI (Return on Investment).

ROI 52

ROI Report Net Promoter Score Effort Score 52

Totango

JULY 1, 2022

First, we’ll discuss what customer loyalty is. Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. What Is Customer Loyalty? B2B SaaS customer loyalty can be quantified through key performance indicators.

B2B 108

B2B Loyalty Net Promoter Score B2C 108

Totango

JUNE 24, 2022

SaaS companies face an array of distinctive challenges in defining, delivering, and measuring customer success. You’re not only obliged to deliver high value with superior service, but you also need to deliver a smooth, no-hassle digital experience to keep customers happy. Customer satisfaction metrics, such as Net Promoter Score.

Customer Journeys 103

Customer Journeys Customer Success Net Promoter Score B2C 103

SmartKarrot

OCTOBER 12, 2022

Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers. To map the client journey, you must first comprehend the B2B customer account journey.

B2B 10

B2B Customer Journeys How To Net Promoter Score 10

SmartKarrot

APRIL 23, 2020

Not only does this solidify consumer loyalty to a brand, but companies with above-average customer experiences regularly outperform their competitors financially. It’s a measure of all the actions you take to help customers accomplish their goals for investing in your platform in the first place.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10