ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience.

Customer Service 12

Customer Service Effort Score Retail B2B 12

SmartKarrot

JULY 7, 2023

It can be utilized with ease by B2B and B2C businesses as well. Benefits of Account White Space Analysis By now it must be clear to you that analyzing white space improves a business’s sales process and strengthens customer relations while growing business revenue. Customers who are highly satisfied tend to stick longer with a brand.

Analysis 10

Analysis Customer Satisfaction Resources Loyalty 10

SmartKarrot

APRIL 23, 2020

This has fueled the need for a more proactive approach to managing customer relationships that goes beyond positive customer interactions or exceptional customer service and support. It spans the entire customer journey, from product development and adoption to customer retention and growth.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10