CX Journey

JANUARY 27, 2015

We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies. While the two are different, to some degree, what do B2C and B2B companies have in common? I disagree. How do we do that?

B2C 80

B2C B2B Voice of Customer Innovation 80

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Qualtrics

FEBRUARY 17, 2020

Talk about breakthrough experiences and most people will reel off a list of B2C giants. Turn employees into advocates and make the customer voice louder than ever. Your frontline employees know your customers better than anyone. Redefining how we think about customer care. The power of the customer.

Customer Experience 29

Customer Experience B2B Leadership Government 29