BlueOcean

OCTOBER 4, 2021

For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

BlueOcean

OCTOBER 4, 2021

For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.

Customer Experience 156

Customer Experience Customer Care B2C Lifetime Customer 156

Kustomer

JANUARY 14, 2021

He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. Yeah, so I grew up in the outsource contact center space. So with that, Ed, thanks for joining. How are you, man?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132