CCO Council

OCTOBER 28, 2017

Executives expect digital disruption to be the most severe in B2C industries, particularly in media. My personal conversations with chief customer officers (CCOs) confirm that B2B industries are not far behind. 57% of Technology execs expect moderate or massive digital disruption.

Self Service 40

Self Service Chief Customer Officer B2C B2B 40

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric specializes in customer experience management for high growth B2B and B2C software-as-service and companies in digital transformation. Wootric is ranked #1 in ROI (Return on Investment).

ROI 52

ROI Report Net Promoter Score Effort Score 52