Think Customers

FEBRUARY 11, 2020

Thom San Filippo, vice president of customer service and experience design at Dow Jones, explains what it takes to make a global, tech-savvy audience feel appreciated and why the company is doubling down on contact center training and development in a digital-first era. What is a typical day on the job like for you?

Customer Care 52

Customer Care Self Service Contact Center B2C 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Natalie Petouhof

FEBRUARY 21, 2016

Are you using IoT to create great, new customer experiences. Has the move to the cloud made your customer service more agile and the customer’s experience much better? Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40