Chatbots in Telecom: Top 5 Reasons Why Telecom Companies Must Invest in Chatbots
Inbenta
MAY 16, 2022
From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent. This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.
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