Magellan Solutions

JULY 22, 2021

Interactive voice response (IVR) on inbound telemarketing calls enables your CRM strategy by identifying customers and prospects. B2C telemarketing is very different to B2B telemarketing and requires a very different approach. If B2C deals with the usual customers, B2B is on a much bigger scale. FMCG and wine sales.

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Call Center B2C B2B Sales 40

Magellan Solutions

JULY 9, 2021

Intercepting unwanted sales calls. Managing call center services inbound sales inquiries. pricing : • No calls – $20/month. With calls – $2.99 We can get you skilled and top-quality agents that have call center experience. • Sales Assistant $15-$65.

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Call Center Contact Center e-support Insurance 52

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Analyzing your CRM data to find qualified leads from existing customers, for instance, is one way AI can help you find new sales opportunities. Intelligent virtual agents work to increase contact rates.

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Call Center Self Service Social Media Omni-Channel 52

Magellan Solutions

JULY 30, 2021

Here’s an example of a contact center services Philippines shrinkage calculator that would help you understand more. . Bob leads a team of 12 agents in a call center. . They even make it easier for managers to monitor fluctuations in call center shrinkage and identify the factors increasing them.

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Call Center Management Contact Center Call Center Solutions 52

Magellan Solutions

MAY 6, 2021

Since its conception, outbound telemarketing has become the go-to of businesses who want to have a progressive revenue and sales. But, nowadays, most companies think that Outbound marketing is not relevant anymore, especially with the establishment of the National Do Not Call Registry and the boom of inbound calling services.

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Omni-Channel Technology Call Center Social Media 52

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

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Call Center Management Contact Center Gamification 52