SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. With a dedicated team of chat agents always on standby , your customers can get their queries resolved promptly—no more frustrating wait times or endless hold music.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Myra Golden

APRIL 11, 2023

One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

NobelBiz

APRIL 18, 2023

These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time. Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.

Contact Center 52

Contact Center Call Center Management Gamification 52