Uniphore
JANUARY 21, 2022
A leading health insurance brand recently reduced its average handle time (AHT) by 20 percent and its ACW by a whopping 80 percent by implementing Uniphore’s AI-powered agent assistant platform, U-Assist. Download the Article. That’s a serious improvement. Want to learn more? Connect with one of our experts today.
TechSee
MARCH 12, 2019
Average Handling Time (AHT) is decreased, since agents can work faster and more efficiently by utilizing effective decision support during each interaction. To learn more about how visual automation can revolutionize your contact center and boost your agents’ productivity, click here to download the white paper. .
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ViiBE Blog
MAY 20, 2021
With increased efficiency, it has been recorded that Augmented Reality can boost First Call Resolution by as much as 34%. Webapps, on the other hand, do not require downloading and create a more seamless customer experience, no matter the device and operating server. Solution delivery method.
ViiBE Blog
MAY 13, 2021
Different solutions exist for different kinds of call centers. Traditional call center software differs from omnichannel contact center software. Some solutions are cloud-based, while others may require a software download. These centers communicate with customers exclusively by making and receiving telephone calls.
Stella Connect
JANUARY 19, 2018
The inputs you use could be anything from customer feedback and QA scores to average handle times and first-call resolution. The call center culture itself can have a profound effect on agent engagement, service quality, and long-term operational costs—not to mention revenue growth.
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