Average Handle Time Customer Expectations Hotels Wait Times 
Interactions
MAY 20, 2021
Hotels, airlines, and tourist destinations are currently preparing for this resurgence– without actually knowing the volume that it will bring. . Or should hotels and airlines continue to be cautious? Agent experience is directly correlated with customer experience. Will this summer mark a full return to normal operations?
Comm100
MARCH 28, 2019
Good training doesn’t have to be lengthy or expensive, and half of the battle is training agents to recognize that they can provide a great customer experience without Average Handle Time (AHT) slipping. When you offer live chat, customers expect agents to respond quickly to queries.
Comm100
MARCH 28, 2019
Good training doesn’t have to be lengthy or expensive, and half of the battle is training agents to recognize that they can provide a great customer experience without Average Handle Time (AHT) slipping. When you offer live chat, customers expect agents to respond quickly to queries.
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