NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. As we’ve said before, customer experience comes down to how your customers feel about your brand. 1) Be personal. 3) Be results driven.

Connections 149

Connections Tips Social Media Multi-Channel 149

NobelBiz

MAY 24, 2022

In this article, discover 5 tips to manage remote call center agents successfully. They can also be quantitative (such as lower average handling time , higher number of calls handled over a period of time, etc.). Here are the 5 tips to tackle them: 1. Individual follow-up is also required.

Call Center 52

Call Center Tips Virtual Call Center Management 52

Think Customers

JANUARY 18, 2022

Deflecting low tier operations, 24/7, can improve average handle time and customer satisfaction ratings by giving associates more time to tackle complex questions while the easy issues are handled swiftly by automation. What is a contact center associate? Learn more.

Contact Center 52

Contact Center Chatbots Self Service Average Handle Time 52

NobelBiz

FEBRUARY 22, 2023

In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! To tip the scales in your favor, you must begin by enabling your agents to perform better. They assist your customer care employees at every client engagement. There are technologies available that provide AI-based functionality.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! To tip the scales in your favor, you must begin by enabling your agents to perform better. They assist your customer care employees at every client engagement. There are technologies available that provide AI-based functionality.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Natalie Petouhof

AUGUST 13, 2015

Operationalizing Social Customer Care on Twitter. One way to operationalize a brand’s ability to track and interact with Customer Service and Twitter is to consider Twitter’s new data and functionality to create improved and transformative customer service solutions for brands. That’s good – but it can be done better.

Customer Service 40

Customer Service Social Media Airlines Hotels 40