Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails
Comm100
MARCH 28, 2019
Good training doesn’t have to be lengthy or expensive, and half of the battle is training agents to recognize that they can provide a great customer experience without Average Handle Time (AHT) slipping. Make the customer experience central to your company culture. Get your agents thinking about, and practicing empathy.
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