Average Handle Time Culture Customer Service Training Meeting 
Stella Connect
MARCH 2, 2018
For growing companies with ambitious customer service goals and limited resources, staffing call center teams can be tricky. What’s the magic number of agents you need for a team just big enough to meet demand and serve customers well? The Erlang C Formula: Balancing Customer Service Goals with Call Center Costs.
Comm100
OCTOBER 30, 2017
In these instances, teams are often separated by location, training or technology. This mentality often impacts corporate cultures and also reduces organizational efficiency due to teams working at cross-purposes. Employee feedback meetings have a whole host of other benefits. Communication Technologies.
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Pretium Solutions
MAY 15, 2012
One critical piece of the call center puzzle is front-line agent training. Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.
Pretium Solutions
MAY 15, 2012
One critical piece of the call center puzzle is front-line agent training. Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.
Pretium Solutions
MAY 15, 2012
One critical piece of the call center puzzle is front-line agent training. Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.
Pretium Solutions
MAY 15, 2012
One critical piece of the call center puzzle is front-line agent training. Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.
Pretium Solutions
MAY 15, 2012
One critical piece of the call center puzzle is front-line agent training. Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.
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