NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Call Experts

SEPTEMBER 15, 2022

In addition, investing in customer retention programs will help you build relationships with your existing customers and help them stay with you for years. Companies can retain customers and increase profit margins by providing exceptional customer service. . Did you know?

Customer Service 52

Customer Service Average Handle Time Customer Retention Self Service 52

Talkdesk

SEPTEMBER 8, 2020

Delivering exceptional customer service during open enrollment is always a challenge, but promises to be even more complex this year. In addition, many call centers are still managing operations with either staggered shifts or remote agents.

Abandon Rate 67

Abandon Rate Customer Experience Healthcare Contact Center 67

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Tips Virtual Call Center Management 52

Oracle

NOVEMBER 23, 2020

This year, the success of all of the finalists centered around transforming their business through effective knowledge management. Let’s look at a few of the best practices shared by the Thinker Award winner and finalists, using knowledge to improve and differentiate their customer service offering. Go big with knowledge.

Innovation 75

Innovation Customer Service Banking Self Service 75

Michel Falcon Experience

MARCH 12, 2019

I recognize that there’s a couple big ballers in the audience that have billion dollar companies and, I’m not there yet, but if we strip everything away, the industry and the size of the company, what the commonality is, is we’re managing one thing: human behaviour.

Culture 12

Culture Employee Engagement Company Engagement 12