Artificial Intelligence and the Customer Journey
Horizon CX
MARCH 19, 2022
Small wonder then that the ROI of AI is only being reported by 10% of businesses. For example, when issues arise that cannot be managed online or through a chatbot, contact by phone may be the only viable option. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media.
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