Talkdesk

JULY 31, 2017

You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The call center folks live in their software all day.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The call center folks live in their software all day.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Michel Falcon Experience

FEBRUARY 11, 2019

That’s the furthest thing away from delivering a personalized experience, which gets away from earning true loyalty. My career started in 2007 as a call center agent in my early twenties. I joined, worked in the call center, answered a hundred calls a day for about a year, five days a week.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. Customer experience influences customer loyalty. And guess what?

Culture 12

Culture Employee Engagement Company Engagement 12