Why the phone is still king for customer support
MARCH 11, 2016
Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Read on to learn what Melanie did, why other channels would have failed, and how Verizon Wireless empowered Melanie to make it happen. Time to call. I dialed Verizon Wireless’s customer service line. Melanie asked if it would be okay if she called back in 30 to 45 minutes to just check in and make sure everything was OK.