When IVR meets Visual Assistance – Retaining the Lost Waiting Time
TechSee
JULY 17, 2018
Today, IVR is a core technology well entrenched in call centers that has transcended way beyond its role as a simple customer routing system. . Enabling image input into IVR shortens the entire process significantly: shorter average handling times (AHT), shorter call times, and best of all, an opportunity to wow customers.
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