Daniel Group

MARCH 26, 2020

Also, I found a McKinsey article that reinforces what we’ve learned as well; The Basics of Business-TO-Business Sales Success. Many companies are too focused on the score but not the feedback data. To address this challenge, I want to share Customer Experience is More Than a Score. Virtual Call Center.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. The benefits of cloud-based contact center solutions. Retail , SMB. Charles Street.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

First of all, the knowledge base articles are usually organized according to the most frequently occurring issues. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. What are the common features of customer self-service software?

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Consider the Net Promoter Score. How to improve performance in a remote work environment?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Consider the Net Promoter Score. How to improve performance in a remote work environment?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

AUGUST 11, 2022

In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers? Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52