GlowTouch

NOVEMBER 21, 2022

This client sells tangible goods like apparel and household items. The volume was outpacing the in-house support team’s ability to keep up, so for the first time in its history, the company took on an outsourcing partner and incorporated chat into its customer communications channel mix.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

Stella Connect

FEBRUARY 22, 2017

One study suggests that by 2018, brands could reduce their support costs by as much as 25% by better informing and empowering their customers online. Customer Self-Service: 3 Critical Do’s. In stock—Customers care about product availability. Fit/“as expected”— Every apparel retailer we surveyed provided sizing guides.

Self Service 40

Self Service Ecommerce How To Policies 40

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Social Connect is generally available today, already helping over 300 customers deliver better customer experiences. million followers.

Social Media 52

Social Media Connections Company Contact Center 52

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0