Analytics Customer Focused Customer Voice ROI 
Verint
AUGUST 1, 2017
CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. Brian Koma and Jeff Lewandowski, senior partner and EVP at Andrew Reise, will highlight the “Five Secrets of Journey Analytics Everyone Must Know” at 12 p.m. August 22; Webinar.
ClearAction
JANUARY 14, 2015
In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Adapting the company to customers' needs through improvement and innovation of customer experience.
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ClearAction
MAY 31, 2015
Coordination among managers of various customer experience efforts is one of six success factors identified by the ClearAction CXM Best Practices Study. There is little, if any, coordination among these managers of customer experience in most companies. Related articles: 4 Customer Centric Culture Building Blocks.
Pointillist
AUGUST 18, 2021
The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries. Adoption of journey-based approaches like journey management, journey analytics, and customer journey orchestration also continues to grow. He speaks the truth.
ProProfs Chat
NOVEMBER 26, 2021
Voice of the customer survey tool such as Qualaroo enables you to instantly track negative feedback and work upon the issues to elevate customer satisfaction. This is a great way to spot problems early and refrain customers from writing negative reviews. Helps in getting to know the customer. Source: Fortunly.
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