Thematic

JUNE 13, 2023

Here are a few of the biggest reasons you should spend time improving your VoC strategy: Identify customer needs and preferences. VoC tools allow you to gather customer feedback. You can then use it to improve and meet customer expectations better. Improve customer satisfaction and loyalty.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

Eptica

MARCH 21, 2019

Author: Olivier Njamfa - CEO & Co-Founder Trust is central to any brand’s relationship with its customers. The study found that the key to creating trust is to simply to do what customers expect of you. This should include using AI and self-service to address more routine queries, for example.

Brands 80

Brands Self Service Insurance Fashion 80

OpinionLab

AUGUST 29, 2017

The infographic below highlights some more specifics around this point. So, according to our survey, around 4 in 5 want direct person contact, 3 in 4 expect a phone number on your website and more than 6 in 10 think they get better service in-person. After all, it’s hard to be delighted about a positive self-service outcome.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Solvvy

SEPTEMBER 17, 2022

Infographics. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Use Video, Infographics, and Other Types of Content.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Ecrion

SEPTEMBER 23, 2020

Expectations Are High | 3. Increasing Popularity of Self Service |. The term customer service is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. A majority of customers prefer knowledge bases over all other self-service channels.

Infographics 105

Infographics Self Service Customer Service Social Media 105