Kayako

MAY 13, 2022

Are you ready to provide fast and responsive customer care? Build a Help Center so easy to use, it becomes your customers’ go-to. What Is Customer Self-Service? Customer self-service is exactly what it sounds like – making it easy for customers to help themselves. White papers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

TechSee

MARCH 19, 2018

With AI, call centers are equipped with a wide range of voice analytics, enabling recognition of customer, accent, gender, and emotion, as well as powering conversational IVRs and voice based virtual assistants. But there is still one missing element that has barred AI from radically transforming the customer experience.

Call Center 84

Call Center Self Service Contact Center Analysis 84

West Monroe

OCTOBER 15, 2018

As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. Automation, bots, and AI can assist the agent by providing a 360-degree view of the customer.

Contact Center 40

Contact Center Employee Engagement Engagement Training 40

Tricia Morris

AUGUST 11, 2015

In the GBC report, 47% of respondents agreed or strongly agreed that their organization currently does a good job of soliciting customer feedback which is pretty good. Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments.

Government 40

Government Customer Service Self Service Customer Centricity 40

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. White Paper. Conclusion.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

InMoment XI

NOVEMBER 2, 2021

Truly customer-centric companies can easily reach and maintain these percentages. For example, America’s largest cable and home internet provider leverages VoC technology in their regional customer care centers (and are able to prove millions in CX ROI). Eliminating such costs can save companies time, resources, and revenue.

ROI 260

ROI Customer Retention Infographics eBook 260

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Here’s what it means and how to put it to work.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131