TechSee

OCTOBER 19, 2021

Use of Analytics. Reverse logistics stakeholders can leverage analytics to identify patterns and trends in returns. In addition, visual guidance solutions can be used to improve KPIs related to other reverse logistics activities such as: Average Handling Time. Truck Roll Rates, and. First Contact Resolution.

How To 124

How To e-support Self Service Retail 124

Comm100

JANUARY 14, 2020

With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs such as first contact resolution rate (FCR) and average handle time (AHT). The right solution should also have top-notch routing, prioritization, and analytic capacities. White Paper.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 14, 2020

FCR) and average handle time (AHT). The right solution should also have top-notch routing, prioritization, and analytic capacities. ensure that your customer’s inquiry gets to the right person at the right time, with the flexibility you need to define your own unique routing procedures. Reduced costs. Conclusion.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Uniphore

DECEMBER 17, 2021

Conversational AI and Automation Optimize Experiences and Reduce Costs Optimizing the member experience starts by understanding and optimizing every conversation before, during, and after an agent/consumer interaction — from self-service to agent assistance to after-call follow-up and post-interaction analytics. Post-interaction analytics.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

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Contact Center

CSM Magazine

JANUARY 12, 2021

Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52