Alida

JANUARY 25, 2022

Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

Analytics 246

Analytics Touchpoint Innovation Customers 246

Alida

OCTOBER 26, 2021

Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX). New product features include AI-driven text analytics and dashboards, improvement to administrative tasks for Alida Touchpoint users, and easier integration into 100s of third-party customer systems.

Analytics 246

Analytics Touchpoint Employee Experience System 246

Alida

OCTOBER 20, 2020

IT’S TIME TO DOUBLE DOWN ON CUSTOMER EXPERIENCE. At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to not only continue to help brands deeply understand their customers, but to make it easier for them to manage the end-to-end customer experience.

Analytics 49

Analytics Leadership Innovation Strategy 49

ChurnZero

OCTOBER 26, 2021

Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex. Overall SaaS Award – Marketing Category Winners: Alida. With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories. LiquidPlanner. Stack Overflow.

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

CX Centric

MARCH 29, 2023

On the 29th of June CX-Centric in collaboration with Alida and Anthrolytics hosted a very poignant event which was on Rethinking Employee Experience in the new World of Work. He invented a new class of analytics called predictive behavioral analytics, which looks at all of the factors behind human motivation and behavior.

Employee Experience 52

Employee Experience Government Banking Customer Centricity 52