Airlines Multi-Channel Omni-Channel Self Service 
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers.
ViiBE Blog
JANUARY 22, 2021
Thus, ViiBE copes with enterprises’ multi-entity organization needs; this structure is comparable to your organizations and groups at Zendesk. In an effort to provide the smoothest customer interaction possible, we have modified our after-sales approach to really focus on the element of self-service. as well as our timeline.
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NICE inContact
MAY 10, 2019
NICE inContact research confirms this trend: Agent-assisted digital channels are gaining ground, with the largest growth in the agent-assisted web chat. SMS and mobile apps also have made gains, though less than chat channels (find more details here ). WebHelp with its CXone platform had just the solutions Swedish Rail needed.
Currency Alliance
NOVEMBER 17, 2020
The sixth trend – to be present and compete in marketplaces – will become a new, but pressing objective for brands that have been operating in silos – since it is now patently clear that customers are interacting with brands beyond the brands’ own channels. enabling more customer self-service. travel or luxury goods).
Currency Alliance
NOVEMBER 14, 2019
Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Airlines will spend a good portion of 2020 proving that their programs are fundamental to minimizing the environmental impact as the industry grows.
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