Airlines Customer Care Effort Score Magazine 
Currency Alliance
JUNE 19, 2019
This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Mastering customer data (finally). 1. Looking beyond transactional rewards.
C3Centricity
AUGUST 17, 2020
Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. Even worse, the customer care centre was seen as mere complaint handlers.
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C3Centricity
DECEMBER 3, 2018
This might explain why they are still putting their efforts into brand building, sometimes to the detriment of their customers, consumers and clients. Even worse, the customer care centre was seen as mere complaint handlers. MARKETING IS TOO BUSY BUILDING BRANDS. However, there is still a lot of room for improvement.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. If Hilary continues to write about customer service, we’ll continue to read.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. If Hilary continues to write about customer service, we’ll continue to read.
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