Airlines Culture Customer Service Strategies Tips 
Oracle
AUGUST 26, 2020
Establishing a successful and efficient WFH strategy, however, requires rethinking the way you’ve always done business. Service leaders considering moving their teams remote should specifically assess internal leadership, culture, and agent resources. Foster a connected employee culture.
Lumoa
JUNE 14, 2023
To illustrate, let’s take the example of United Airlines’ reputation crisis. As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. Even the CEO is known to take customer service calls every once in a while – talk about customer centricity!
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Storyminers
JULY 6, 2020
Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Jeremy Watkin.
Storyminers
JULY 6, 2020
Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Jeremy Watkin.
Kustomer
AUGUST 6, 2020
Amir states, “Look for culture that matches yours. Understanding your team and culture will help increase the desire to understand the customer. How companies B2C and B2B look at customer service differently. How should you be thinking about your outsourced customer service strategy?
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