ShepHyken

NOVEMBER 21, 2023

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups and call them in order. But, in the airline business, two minutes is a big deal. Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

Airlines 84

Airlines Customer Journeys Groups Customer Service Training 84

ShepHyken

AUGUST 26, 2016

A management team that leads from the top down, putting the customer first and having little consideration for their front line has sadly misaligned priorities. Companies that place importance on employee’s feelings will create staff that are happy and take more ownership in customers’ feelings as well. Micha Mikailian.

Customer Service 0

Customer Service Policies Communication Training 0

Storyminers

JULY 6, 2020

Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

OCTOBER 1, 2023

High-touch services in the airline industry mean you get access to dedicated check-in counters, where there are no long lines. You breeze through security checks, and once onboard, you enjoy exclusive in-flight services that make your journey truly special. Priority Support Picture yourself as a premium passenger at an airport.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52