ShepHyken

NOVEMBER 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. 4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive by Veronica Krieg. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Net Promoter Score Airlines Contact Center 86

Vonage

OCTOBER 6, 2015

It’s just a small touch to improve customer experience, but it’s nice (and very convenient) to hear FedEx say “Good morning, Mr. Kaufman. Compare this with the telephone service from my favorite airline and taxi companies. Key learning point to improve customer experience. Your Service” books and founder of UP!

Customer Experience 120

Customer Experience Airlines How To Customer Service Training 120

Stella Connect

MARCH 30, 2022

If you focus on teams, you’ll encourage friendly competition and create a more cohesive contact center culture. It offers another important benefit as well: firsthand product knowledge that strengthens agents’ brand pride and results in a better service experience for the customer. Who will receive rewards?

Rewards Programs 52

Rewards Programs Call Center How To Contact Center 52

ShepHyken

JUNE 17, 2018

My Comment: Do you have the kind of relationship with your customers where they will give you the benefit of the doubt? How Customer Support Can Adapt to Keep Up with Customer Expectation by Steven Schuler. My Comment: Here’s some interesting commentary, especially if you have a dedicated support or contact center.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

MAY 8, 2017

FCR) I recently flew on one of the major airlines and observed many opportunities for improvement (a phrase we like to use in contact centers). By the way, these align with the things we expect from our colleagues at FCR on every customer interaction. For information contact or www.hyken.com.

Customer Service 81

Customer Service Airlines Contact Center Conference 81

ShepHyken

SEPTEMBER 26, 2016

Contact Center Satisfaction Negatively Impacting the Customer Experience by Andrew Berger. Telecompetitor) Contact center satisfaction has worsened over the last two years despite investments in new customer engagement channels, according to new market research released by BoldChat.

Customer Journeys 48

Customer Journeys Customer Service Contact Center Culture 48

Stella Connect

MARCH 12, 2018

If you focus on teams, you’ll encourage friendly competition and create a more cohesive contact center culture. This will depend on both your budgetary constraints and the culture you want to build in your contact center. The Best Call Center Rewards Programs Are Part of a Larger Effort. Who Will Receive Rewards?

Rewards Programs 40

Rewards Programs Call Center How To Contact Center 40