GetFeedback

SEPTEMBER 2, 2019

They explain that the long wait time and redirects screen out less resilient customers which reduces payouts companies give out. Little wonder people are most frustrated with airlines, internet, cable, and telephone service providers. Any caller insisting on a refund was told to call the U.S.

Net Promoter Score 210

Net Promoter Score Self Service Financial Customer Centricity 210

ijgolding

MARCH 31, 2017

If you have been a follower of my writing for some time, you will know that I am no stranger to air travel! Having flown over 300 times in the last two years alone, I am well versed in the differences between airlines. In fact, one of my most read posts is a review I conducted in 2014, comparing the airlines Emirates and Etihad.

Comparison 120

Comparison Customer Experience Airlines Travel 120

ShepHyken

MARCH 20, 2023

Wait times to speak to an operator are long — one industry analyst estimated the average wait tripled from 2020 to 2022 and says he believes they still are a third worse than before the pandemic. Last year Frontier Airlines discontinued the ability to contact customer support. Contact numbers are hard to find.

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12

ProProfs Chat

AUGUST 19, 2020

Here is a quick recap: Right before an overbooked United Express flight took off on April 9, 2017, airplane staff were recorded manhandling and forcibly removing passengers to make room for airline employees. . Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies.

Policies 105

Policies Customer Service How To Guidelines 105