Comm100

JANUARY 14, 2016

This is primarily because more and more customers expect companies to address customer services issues on sites such as Facebook and Twitter. According to a Deloitte report , 95% of consumers use more than one channel when researching on products and services, or seeking customer support.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Integrity Solutions

OCTOBER 5, 2022

Customer service used to be viewed as the final link in the overall chain of customer touch points, a responsibility relegated to a department, contact center or automated attendant that would respond to complaints and (hopefully) eventually make things right. Creates opportunities to strengthen customer loyalty.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? It’s All About Shipping.

Tips 130

Tips Self Service e-support Social Media 130