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How a contact center can be the perfect partner: real estate agents and property managers.

Call Experts

And from there, you will become the company that has poor customer service and doesn’t care about your clients. According to Nielsen, 92% of people trust recommendations from friends and family over any other type of advertising. The contact center is the essential partner for your business.

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Everything you need to know about the consumer of 2017

Vonage

Half of consumers move on after poor customer service. In NewVoiceMedia’s whitepaper, Serial Switchers Strike Again , we learned that 49 percent of consumers switch companies after receiving service that does not meet their expectations. Poor customer service costs business billions annually.

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Customer service stats and what they mean for your business

Vonage

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Think big.

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Empathy in Action Empathy in Action – Book Review, an Analyst’s Perspective

Natalie Petouhof

A key idea from those chapters is how traditional business models are part of the root cause of poor customer service; namely how decisions tend to be based on metrics that define success, such as revenues and profits. These advertisers had little or no interest in catering to the needs of the individual customers.

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The Top Trends in Customer Service for 2016

Comm100

While social media is not yet the go-to channel it was expected to be, advertisement revenues for Facebook and Twitter continue to rise at staggering rates. In a March 2015 report , eMarketer predicts that Facebook and Twitter will account for a full one-third of all digital advertising by 2017.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

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The True Cost of Losing a Customer

BlueOcean

One negative customer experience may seem like a drop in the ocean of all your customer interactions, but it’s never that simple. It’s common knowledge that it can cost five times as much to acquire new customers versus retaining existing ones – and 70% of surveyed companies agree it’s cheaper to retain.