SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SmartMessage Blog

JULY 20, 2023

As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand. Imagine marketing and advertising costs for getting the attention of new audiences. In some cases, loyal customers act even like fans and support brands with full dedication.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

SmartMessage Blog

JULY 13, 2023

As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand. Imagine marketing and advertising costs for getting the attention of new audiences. In some cases, loyal customers act even like fans and support brands with full dedication.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

CSM Magazine

DECEMBER 6, 2023

For companies looking to stand out from competitive and crowded markets, it’s no longer enough to provide great products or services only. Today, a company’s success is also closely tied to its ability to provide exceptional customer service, which helps retain loyal customers and generate repeat business.

Training 52

Training Customer Success Exceptional Customer Service Social Media 52

Comm100

JUNE 30, 2016

The organization is able to provide free learning content through paid advertisement, as well as by offering paid certificate options for interested students. The course, Customer Service Training , “introduces the basic concepts of customer service and dives into effective customer service techniques and practices.”

Customer Service Training 150

Customer Service Training Course Training Customer Service 150

Grade.us

APRIL 2, 2018

An economic moat is the competitive advantage one company has over their competitors. They've used authority, prestige, consistency and regular advertising to condition the public. Customers who want a BMW are eager to pay the premium price they ask. If your business is exceptional it won't stay that way.

Ecommerce 38

Ecommerce Competitive Advantage Exceptional Customer Service Innovation 38